Privacy Policy – hjl3

1. Introduction

hjl3 ("we", "us", "our") operates the hjl3 online casino and sports betting platform accessible at hjl3.com (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or register on the hjl3 Platform.

This Privacy Policy describes how hjl3 collects, processes, stores, shares, and protects personal information in connection with your use of the Platform. It applies to all registered players, visitors, and any individual whose personal data is processed by hjl3 in connection with the Platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. By using the hjl3 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

hjl3 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

2. Personal Data We Collect

hjl3 collects the following categories of personal data from players and visitors to the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address;
• Mobile phone number;
• Residential address (barangay, city/municipality, province).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., PhilSys National ID, Passport, Driver's License, SSS/GSIS ID, PRC ID, Voter's ID);
• Proof of address documents;
• Selfie or live photo for identity verification purposes;
• Proof of payment method ownership where required.

2.3 Financial Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals;
• Transaction history including deposits, withdrawals, and bet records;
• Source of funds information where required for AML compliance.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs;
• Game history and betting activity.

2.5 Communications Data

• Records of communications with hjl3 support via email or live chat;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in/opt-out records.

3. How We Collect Your Data

hjl3 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash and PayMaya;
• Publicly available sources: Information from public records or databases where permitted by applicable law for fraud prevention or AML compliance purposes.

4. How We Use Your Personal Data

hjl3 uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

hjl3 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

hjl3 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

6.1 Service Providers

Third-party service providers who assist hjl3 in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on hjl3's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

hjl3 may disclose personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required by law, including for AML reporting, gaming compliance, and fraud investigation purposes.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of hjl3's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Cookies & Tracking Technologies

hjl3 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function, including session management, login authentication, and security. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience;
• Analytics cookies: Collect anonymized data about how players use the Platform to help us identify areas for improvement. Used only with your consent;
• Marketing cookies: Used to deliver relevant promotions and offers based on your activity. Used only with your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies in popular Philippine browsers and devices, refer to your browser's help documentation.

8. Data Retention

hjl3 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

Specific retention periods include:

• Account and KYC data: Retained for a minimum of 5 years from the date of account closure, in accordance with Philippine AML regulations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Communications records: Retained for 3 years from the date of the communication;
• Technical and usage data: Retained for up to 12 months, after which it is anonymized or deleted;
• Marketing preference records: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, hjl3 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9. Data Security

hjl3 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hjl3 Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While hjl3 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hjl3 will notify you and the National Privacy Commission of the Philippines in accordance with applicable law.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by hjl3:

• Right to be informed: The right to know what personal data hjl3 collects and how it is processed;
• Right of access: The right to request a copy of the personal data hjl3 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to hjl3's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact hjl3's Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

11. Children's Privacy

The hjl3 Platform is strictly intended for individuals who are 21 years of age or older. hjl3 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the hjl3 Platform or provided us with personal data, please contact us immediately at [email protected].

12. Third-Party Links

The hjl3 Platform may contain links to third-party websites or services for informational purposes. hjl3 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by hjl3 through the hjl3 Platform.

13. Changes to This Privacy Policy

hjl3 reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy to the Platform. Where changes are material, hjl3 will provide advance notice to registered players via email or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how hjl3 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by hjl3, please contact us:

Our support and data privacy team is available 24/7. We aim to acknowledge all data privacy requests within 3 business days and resolve them within 15 business days. For urgent matters, please indicate "DATA PRIVACY REQUEST" in your message subject line.